Royal711 Privacy Policy – Personal Data Protection for Malaysian Players

Royal711 collects only the personal data necessary to provide Malaysian players with a safe, responsible, and efficient online casino experience. The types of data we collect are as follows:

We do not collect data beyond what is necessary to operate our services. For deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, we only retain transaction records (reference, amount, date) — not your full payment account details.

All data collected by royal711 is used for legitimate, clearly defined purposes. We use your data to:

• Account management: Registering, verifying, and managing your account on the royal711 platform.
• Transaction processing: Processing deposits and withdrawals via your preferred Malaysian payment method.
• Service provision: Enables you to access and play all games on the platform — slots, live baccarat, blackjack, fishing games, e-sports, and more.
• Security & fraud detection: Identifying and preventing fraudulent activity, money laundering, or platform abuse.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Customer support: Resolving complaints, responding to enquiries, and providing technical support.
• Service communications: Send important notifications related to your account, such as deposit confirmations, withdrawal approvals, or security alerts.
• Legal compliance: Fulfil applicable Malaysian legal and regulatory obligations, including PDPA requirements and anti-money laundering (AML) obligations.

In accordance with Malaysia's PDPA, royal711 processes your personal data only on valid legal grounds. The bases we rely on are:

• Consent: For activities such as marketing communications, we obtain your explicit consent. You may withdraw this consent at any time without affecting the validity of any prior processing.
• Contract performance: Processing necessary to fulfil the platform usage agreement between you and royal711 — including account operations and transaction processing.
• Legal obligation: Data that must be retained or reported to meet Malaysian legal requirements such as the PDPA, the Anti-Money Laundering and Anti-Terrorism Financing Act (AMLATFPUAA), and other regulatory obligations.
• Legitimate interests: Processing required for royal711's legitimate interests, such as fraud detection, platform security, and abuse prevention — provided this does not override players' fundamental rights.

Royal711 does not sell, rent, or trade players' personal data to any third party for marketing or commercial purposes. We only share data in the following limited circumstances:

• Payment service providers: Required transaction information is shared with Malaysian payment providers (such as processors for Touch 'n Go, GrabPay, DuitNow, FPX) to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game providers: Minimum technical data required to operate games from third-party providers. Your identity information is not shared with game providers.
• Legal authorities: Where required by Malaysian law or a valid court order, royal711 may be obliged to disclose certain data to the relevant authorities. We will notify you of any such disclosure if the law permits us to do so.
• Fraud prevention: Limited information may be shared with industry fraud detection systems to protect the platform and other players from fraudulent activity.

Royal711 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption in transit: All communications between your browser or app and royal711's servers are encrypted using TLS 1.3 protocol with 256-bit SSL encryption.
• Encryption at rest: Sensitive data such as passwords is stored in an irreversible hashed format. Sensitive identity information is encrypted at rest.
• Access controls: Access to player data within royal711 is governed by a need-to-know principle — only staff who require access to specific data to perform their duties are permitted to do so.
• Continuous monitoring: Our security system operates 24/7 to detect and respond to any unauthorized access attempts or suspicious activity.
• Security audits: We conduct regular security audits to identify and address potential vulnerabilities before they can be exploited.

Data retention period: Royal711 retains players' personal data for as long as necessary for the stated purposes, or as required under Malaysian law. Financial transaction records are kept for a minimum of 7 years in line with Malaysian financial regulatory requirements. Account data that has been inactive for more than 3 years following account closure will be securely deleted, unless a longer retention period is required by law.

Royal711 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies (required): Required for core platform functions such as login, game sessions, and security. Cannot be disabled without affecting platform functionality.
• User preference cookies: Saving your preferences and settings — such as language, display theme, and betting limits you have configured — so you do not need to reconfigure them each time you log in.
• Analytics cookies (first-party only): We use internal analytics — rather than third-party services such as Google Analytics — to understand how players use our platform for improvement purposes. This data is aggregated and is not used to identify individuals.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause certain platform features to function incorrectly.

Under Malaysia's PDPA, you have the following rights regarding your personal data held by royal711:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any data that is inaccurate or incomplete.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data. Such requests are subject to our legal obligations to retain specific records.
• Right to withdraw consent: You may withdraw consent previously given for specific processing activities at any time, without affecting the validity of processing that has already taken place.
• Right to object: You may object to the processing of your data for specific purposes, including marketing communications.
• Right to data portability: You may request a copy of your data in a machine-readable format for transfer to another service.

To exercise any of these rights, contact the royal711 privacy team by email at support@royal711.best or via Live Chat in your account. We will respond to your request within 14 business days. For complex requests, we may require up to 30 business days.

Royal711 is an online casino platform exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 18.

If we discover that personal data belonging to a minor (under 18 years of age) has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered an account with royal711 are urged to contact our customer support team immediately at support@royal711.best.

In the course of its operations, royal711 may use server infrastructure or service providers located outside Malaysia. Any transfer of personal data outside Malaysia is only carried out when:

• The recipient country maintains data protection standards equivalent to or higher than Malaysia's PDPA.
• Transfers are protected by data processing agreements that include adequate contractual safeguards.
• The transfer is necessary to fulfil a service contract with you (for example, to process international payments that may be linked to local Malaysian e-wallet operations).

Royal711 ensures that all third parties involved in processing Malaysian players' personal data are bound by strict confidentiality and data protection agreements, regardless of their location.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how royal711 handles your personal data, please reach out to us through the following channels:

• Privacy Email: support@royal711.best (please include "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 within your royal711 account after logging in
• Response time: Privacy enquiries are typically responded to within 3–5 business days

If you are not satisfied with how royal711 has handled your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection (JPDP) Malaysia, the official regulatory body for personal data protection in Malaysia.

Royal711 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or legal requirements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the royal711 website regarding the changes made.
• Sending notifications via email or your account for material changes that affect your rights as a player.

Your continued use of the royal711 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.